At Sports Gear Shop, we stand behind our professional-grade athletic equipment just like we stand behind your performance. If you’re not completely satisfied with your purchase, our straightforward returns process will get you back in the game quickly.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unworn, with tags attached and in original packaging). Some specialized equipment may have different requirements (see exceptions below).

Important: For hygiene reasons, APPAREL that has been worn or washed cannot be returned. All BADMINTON equipment and AFL gear must be returned in original packaging with all protective coverings intact.

How to Initiate a Return or Exchange

  1. Contact our team: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Wait for approval: Our athlete-focused support team will respond within 48 hours with return instructions.
  3. Package your item: Securely repackage the item in its original packaging with all accessories.
  4. Ship it back: Send to our warehouse at:
    Sports Gear Shop Returns
    1954 Pursglove Court
    Dayton, US 45402
  5. Track your return: Keep your return tracking number for reference.

Return Shipping Costs

  • Customer responsibility: You are responsible for return shipping costs unless the return is due to our error.
  • Original shipping: Original shipping charges are non-refundable.
  • Exchange shipping: We cover standard shipping costs for exchanges.

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit/debit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

For size exchanges or product swaps:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you want an exchange
  3. Specify the replacement item/size needed
  4. We’ll ship your new item once the return is received

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used apparel (jerseys, shorts, compression wear)
  • Personal protective equipment that shows signs of use
  • Opened packages of sports balls
  • Custom or personalized items

Return Request Template

Use this template to ensure we have all needed information:

Subject: Return Request – Order #[Your Order Number] Dear Sports Gear Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Size issue, defective, wrong item, etc.] For exchanges, I would like: [Specify replacement item/size if applicable] I confirm the item is in its original condition with all tags and packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a replacement or refund and cover return shipping

Our team is committed to your complete satisfaction, just as you’re committed to peak performance. Email us at [email protected] with any questions about our return policy.